Mountview Luxury Cat Hotel – Privacy Policy

Who We Are
Welcome to Mountview Luxury Cat Hotel! Our website is https://mountviewcathotel.co.uk. We are based in St Lawrence Bay, Essex, and we take your privacy seriously. This policy explains how we collect, use, and protect your personal information.

Comments
If you leave a comment on our site, we collect the information you provide, plus your IP address and browser information to help prevent spam. Your profile picture may be visible next to your comment if you use a Gravatar account. Learn more about Gravatar here: https://automattic.com/privacy/.

Media
When you upload images to our website, please avoid including location data (like GPS coordinates). This helps protect your privacy.

Cookies
We use cookies to make your experience smoother. For example:

  • If you leave a comment, you can save your name, email, and website for next time.
  • Login cookies help you stay logged in if you select “Remember Me.”

These cookies do not store sensitive personal information and are only for your convenience.

Embedded Content from Other Websites
Sometimes, we embed videos or other content from third-party sites. These sites may collect data or use cookies, just as if you had visited them directly.

Who We Share Your Data With
We only share your information when legally required, such as with regulatory authorities. Visitor comments may also be checked using automated spam detection services.

Your Rights
You have rights over your personal information, including:

  • Requesting a copy of the data we hold about you
  • Asking for corrections if something is wrong
  • Requesting deletion of your data after legal requirements are met
  • Restricting how we use your data
  • Objecting to certain processing
  • Asking for your data to be portable
  • Withdrawing consent if we are using it as our legal basis

We respond to requests within one month.

Information We Collect and Why
We collect information to provide the best care for your cat and comply with legal requirements. This includes:

  • Your name, contact details, and address
  • Information about your cat(s)
  • Website usage information (to improve your experience)

How Long We Keep Information
We keep records for three years, as required by our cattery license. After this period, you can request your information to be deleted.

Contact Details
If you have any questions about your data or this policy, please contact us:

By using our website, you agree to this policy.

Complaints
If you are unhappy with how we handle your data, please contact us first so we can resolve it. If necessary, you can also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Updates to This Policy
We may update this policy occasionally to reflect changes to our services or feedback from our customers. Please check back regularly.